Terms of Service

Business Name: Glasstrend
Address: 4 Botha Ave, Lyttelton Manor, Centurion, 0157
Service Areas: Sandton, Randburg, Pretoria, and surrounding areas

1. Introduction

Welcome to Glasstrend. These Terms of Service explain the terms and conditions that apply when you use our website, contact us, request a quote, book a consultation, or engage with our glass and aluminum services.

By using this website or submitting an enquiry to Glasstrend, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website or services.

2. About Glasstrend

Glasstrend provides custom glass and aluminum solutions for residential and commercial properties. Our services may include, but are not limited to:

• Shower and glass features
• Glass balustrades
• Sliding and stacking doors
• Glass floors
• Glass roofs and enclosures
• Patio enclosures
• Mirrors and feature glass
• Aluminum doors and windows
• Shopfronts
• Custom glass and aluminum projects

All services are subject to availability, project requirements, site conditions, and quotation approval.

3. Use of Our Website

You may use our website to learn more about Glasstrend, view our services, submit enquiries, request quotes, and contact our team.

You agree not to use this website for any unlawful, harmful, misleading, or abusive purpose. You may not attempt to damage, interfere with, or gain unauthorized access to the website, its systems, or any information submitted through the website.

4. Quotes and Estimates

Any quote or estimate provided by Glasstrend is based on the information available at the time of enquiry. Final pricing may depend on measurements, site conditions, materials, design requirements, installation complexity, and any additional work required.

A quote is not confirmed until it has been reviewed and accepted by both parties. Glasstrend reserves the right to update or withdraw a quote if project details change or if additional requirements are identified.

5. Custom Measurements and Project Details

Many Glasstrend products and services are custom-made according to the client’s space and requirements. Accurate measurements, product specifications, and site access are important for successful manufacturing and installation.

Clients are responsible for providing correct information where requested. Glasstrend may recommend a site visit or measurement appointment before finalizing certain projects.

6. Appointments, Site Visits, and Installations

Appointment times, site visits, and installation dates are subject to availability. Glasstrend will make reasonable efforts to keep scheduled appointments, but delays may occur due to weather, supplier availability, manufacturing timelines, access issues, or circumstances beyond our control.

Clients should ensure that the site is accessible, safe, and ready for measurement or installation on the agreed date.

7. Payments

Payment terms will be confirmed during the quotation or project approval process. Depending on the nature of the project, a deposit may be required before manufacturing, ordering materials, or scheduling installation.

The client agrees to pay all amounts due according to the agreed payment terms. Late or outstanding payments may result in project delays, withholding of services, or additional charges where applicable.

8. Changes and Cancellations

If you need to change or cancel a project, appointment, or order, please contact Glasstrend as soon as possible.

Because many glass and aluminum products are custom-made, cancellations or changes after approval, manufacturing, or material ordering may result in cancellation fees or charges for work already completed.

9. Product and Installation Limitations

Glasstrend aims to provide high-quality workmanship and durable solutions. However, glass and aluminum installations may be affected by factors such as building structure, existing site conditions, movement, exposure, maintenance, and client use.

Any special requirements, concerns, or site limitations should be discussed before work begins.

10. Maintenance and Care

Clients are responsible for proper care and maintenance of installed products after completion. Glasstrend may provide general guidance on cleaning and maintenance where appropriate.

Damage caused by misuse, neglect, incorrect cleaning products, accidents, structural movement, or third-party work may not be covered by any workmanship or product guarantee.

11. Warranties and Guarantees

Any applicable warranties, guarantees, or supplier guarantees will be communicated during the quotation or project process where relevant. Warranty coverage may vary depending on the product, supplier, material, and installation type.

Warranties may not apply where damage is caused by misuse, poor maintenance, unauthorized alterations, accidents, or circumstances outside Glasstrend’s control.

12. Intellectual Property

All website content, including text, images, graphics, layout, branding, and service descriptions, belongs to Glasstrend or is used with permission.

You may not copy, reproduce, distribute, or use website content for commercial purposes without written permission from Glasstrend.

13. Website Information

We aim to keep the information on our website accurate and up to date. However, website content is provided for general information only and may change without notice.

Images, examples, and descriptions on the website are for illustrative purposes and may not represent exact project outcomes, materials, finishes, or specifications.

14. Third-Party Links

Our website may contain links to third-party websites, social media pages, supplier websites, or external platforms. Glasstrend is not responsible for the content, security, availability, or privacy practices of third-party websites.

15. Limitation of Liability

Glasstrend will not be liable for any indirect, incidental, or consequential loss arising from use of the website or services, except where liability cannot be excluded by law.

While we take care in our work, Glasstrend is not responsible for delays, losses, damage, or additional costs caused by incorrect information provided by the client, unsafe site conditions, restricted access, structural issues, weather conditions, supplier delays, or circumstances beyond our reasonable control.

16. Privacy

Your use of our website and services may involve the collection and processing of personal information. Please refer to our Privacy Policy for more information about how Glasstrend collects, uses, stores, and protects personal information.

17. Changes to These Terms

Glasstrend may update these Terms of Service from time to time. Any changes will be posted on this page with an updated effective date.

By continuing to use our website or services after changes are posted, you agree to the updated terms.

18. Contact Us

For questions about these Terms of Service, please contact Glasstrend:

Glasstrend
4 Botha Ave, Lyttelton Manor, Centurion, 0157

Phone:0741529306
Email: info@glasstrend.co.za