Privacy Policy

Business Name: Glasstrend
Address: 4 Botha Ave, Lyttelton Manor, Centurion, 0157
Service Areas: Sandton, Randburg, Pretoria, and surrounding areas

1. Introduction

Glasstrend respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, request a quote, complete a form, or engage with our services.

By using our website or submitting your personal information to us, you agree to the practices described in this Privacy Policy.

2. Personal Information We Collect

We may collect personal information when you interact with Glasstrend, including when you complete a contact form, request a quote, call us, email us, send us a WhatsApp message, or visit our showroom.

The personal information we may collect includes:

• Your name and surname
• Phone number
• Email address
• Physical address or project location
• Details about your glass or aluminum project
• Messages or enquiries submitted through our website
• Any photos, measurements, or project information you choose to send us
• Website usage information, such as pages visited and general browsing activity

We only collect information that is necessary for us to respond to your enquiry, provide services, prepare quotations, communicate with you, and improve your experience with Glasstrend.

3. How We Use Your Information

Glasstrend may use your personal information to:

• Respond to your enquiries
• Contact you about your project
• Prepare quotations or estimates
• Book consultations or appointments
• Arrange measurements, site visits, or installations
• Provide glass and aluminum services
• Improve our website, communication, and customer service
• Keep internal records
• Send relevant follow-up communication where appropriate
• Comply with legal or regulatory requirements

We will not sell your personal information to third parties.

4. Legal Basis for Processing Personal Information

We process personal information in line with applicable South African privacy laws, including the Protection of Personal Information Act, 4 of 2013. POPIA aims to protect personal information processed by public and private bodies and introduces conditions for lawful processing.

We may process your information where:

• You have provided consent
• Processing is necessary to respond to your request
• Processing is necessary to provide a service or quote
• Processing is required for legitimate business purposes
• Processing is required by law

5. Sharing of Personal Information

We may share your personal information only where necessary and appropriate, including with:

• Glasstrend team members involved in your enquiry or project
• Service providers who assist with website hosting, email, forms, or business systems
• Suppliers or installation partners where needed for your project
• Legal, regulatory, or professional advisers where required
• Authorities where we are legally required to do so

Any third party that processes personal information on our behalf is expected to keep that information secure and use it only for the purpose for which it was shared.

6. Website Forms and Enquiries

When you complete a form on our website, we use the information you provide to respond to your enquiry, provide guidance, prepare a quotation, or contact you about your project.

Please do not submit sensitive personal information through our website unless it is necessary for your enquiry.

7. Cookies and Website Analytics

Our website may use cookies or similar technologies to improve website functionality, understand how visitors use the site, and improve the browsing experience.

Cookies may collect general technical information such as browser type, device type, pages visited, and time spent on the website. You can disable cookies in your browser settings, although some website features may not work correctly.

8. Marketing Communication

Glasstrend may contact you with relevant information about our services if you have requested information, submitted an enquiry, or provided permission for us to do so.

You may ask us to stop sending marketing or promotional communication at any time by contacting us directly.

9. Data Security

We take reasonable steps to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction.

Although we take care to protect your information, no online system can be guaranteed to be completely secure. We encourage you to contact us if you believe your information has been used without permission.

10. Retention of Personal Information

We will only keep your personal information for as long as necessary to fulfil the purpose for which it was collected, including providing services, managing enquiries, keeping business records, resolving disputes, and complying with legal obligations.

When personal information is no longer required, we will take reasonable steps to delete, destroy, or anonymize it.

11. Your Rights

You may have the right to:

• Ask what personal information we hold about you
• Request access to your personal information
• Ask us to correct or update inaccurate information
• Ask us to delete personal information where appropriate
• Object to certain processing of your personal information
• Withdraw consent where processing is based on consent
• Lodge a complaint with the Information Regulator

The Information Regulator is responsible for monitoring and enforcing compliance with POPIA in South Africa.

12. Links to Other Websites

Our website may include links to external websites, social media pages, supplier websites, or third-party platforms. Glasstrend is not responsible for the privacy practices, security, or content of external websites. We recommend reviewing the privacy policies of those websites before sharing personal information.

13. Updates to This Privacy Policy

Glasstrend may update this Privacy Policy from time to time to reflect changes in our website, services, legal requirements, or business operations.

The updated version will be posted on this page with a revised effective date.

14. Contact Us

For questions about this Privacy Policy or how your personal information is handled, please contact Glasstrend:

Glasstrend
4 Botha Ave, Lyttelton Manor, Centurion, 0157

Phone: 0741529306
Email: info@glasstrend.co.za